A quality complaint is a report concerning any issue related to the identity, quality, reliability, safety or efficacy of a product.
A complaint may concern a product quality defect, such as a malfunction, missing product units or a patch that does not adhere properly.
If the report concerns an adverse drug reaction, please contact the Pharmacovigilance Department through the dedicated section of our website at: gentilipharma.com/pharmacovigilance.

How can a Quality Complaint be submitted?
A quality complaint may be submitted by either a patient or a healthcare professional.
Please note that it is very important to retain the defective sample, so that it can be provided to Istituto Gentili for the appropriate investigation.

A quality complaint can be submitted by sending an email to Quality.global@istitutogentili.com, providing the following information:

• Complainant (private individual/pharmacy)
• First name and surname
• Email address and Telephone number
• Availability to be contacted (yes/no)
• Product name, Strength, Batch number
• Description of the defect
• Photographs, if available

Product Information Requests
For requests for information relating to products marketed by Istituto Gentili, including, but not limited to, Safety Data Sheets (SDS), physicochemical information, storage conditions or the management of any temperature excursions, please contact the Quality Department at: Quality.global@istitutogentili.com

Our QA team will contact you as soon as possible.